Contact Us

Select an area or use the contact form below.

Member Services
(513) 651-4800 or (800) 808-0445
membership@cetconnect.org

Please contact our captioning hotline:
Phone: (513) 381-4033
nschmidt@cetconnect.org

We make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning complaints should be directed to the following:

Mr. Neal Schmidt
CET
1223 Central Parkway
Cincinnati, Ohio 45214-2890
Phone: (513) 345-6528
nschmidt@cetconnect.org

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

Closed Captioning Quality Certification

Member Services
(513) 651-4800 or (800) 808-0445
membership@cetconnect.org

Kitty Lensman, COO, CET/ThinkTV
(937) 220-1672
klensman@thinktv.org
-Or-
Jason Garrison, Production Director
CET
(513) 345-6531
jgarrison@cetconnect.org

Jim Wiener, Chief Programming Officer
CET/ThinkTV
(937) 220-1724
jwiener@thinktv.org

Robert Ashe
(513) 345-6556
rashe@cetconnect.org

Mary MacDowell
(513) 345-6579
mmacdowell@cetconnect.org

Neal Schmidt, Chief Engineer
(513) 345-6528
nschmidt@cetconnect.org

In order to better respond to questions about reception quality and related problems, please let us know if you receive us on cable, satellite, or off-air. To request assistance with off-air reception problems, please provide your zip code.

Kellie May, Promotion & Communications
(513) 345-6511
kmay@cetconnect.org