If you are having trouble with your television, whether it’s audio or video, please visit https://www.cetconnect.org/channels/trouble-with-your-television/ to learn about changing your SAP settings and rescanning your television. This quick help setting fixes most television set issues our viewers have had.

Member Services
(513) 651-4800
membership(at)cetconnect(dot)org

Please contact our captioning hotline:
Phone: (513) 381-6535
bdean(at)cetconnect(dot)org

We make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning complaints should be directed to the following:

Bill Dean
CET
1223 Central Parkway
Cincinnati, Ohio 45214-2890
Phone: (513) 345-6535
bdean(at)cetconnect(dot)org

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

Closed Captioning Quality Certification

Member Services
(513) 651-4800 or (800) 808-0445
membership(at)cetconnect(dot)org

Jason Garrison, Production Director
CET
(513) 345-6531
jgarrison(at)cetconnect(dot)org

Joan Butcher, Direct of Programming
CET/ThinkTV
(937) 220-1611
jbutcher(at)thinktv(dot)org

Robert Ashe
(513) 345-6556
rashe(at)cetconnect(dot)org

Rachel Farnsworth
(513) 345-6552
rfarnsworth(at)cetconnect(dot)org

If you are having trouble with your audio or channels, please visit: https://www.cetconnect.org/channels/trouble-with-your-television/.

If those solutions don’t apply or don’t help you fix the problem, please contact:

Bill Dean, Chief Engineer
(513) 345-6535
BDean(at)cetconnect(dot)org

In order to better respond to questions about reception quality and related problems, please let us know if you receive us on cable, satellite, or off-air. To request assistance with off-air reception problems, please provide your zip code.

Front Desk
(513) 345-4033